HVAC company allegedly causes damage to Worthington A/C unit
Air Masters Heating & Cooling
Didn't respond to Cheryl Snider's request for a refund covering the cost of replacing her broken A/C unit.
JPS Painting and Power Washing
Didn't respond to Lisa Hilfiker's request for compensation after she says the exhaust from their pressure washer burned her shrubs.
Didn't respond to James Karpac's complaint that their carpet installation fell apart after a few months.
Also in the box...
COMPLAINT: Cheryl Snider, Worthington, Ohio
"I called my home warranty company after my A/C unit stopped cooling due to a frozen line. They sent Air Masters Heating & Cooling to me. The [service representative] ripped out a wire to "make sure it didn't turn on" while he looked at it.
"He said he'd order a part and left. I never heard from him again.
"I called Air Masters every day and could only leave a message. No one returned my calls. I was without A/C for more than three weeks!
"After Air Masters "looked at" my A/C unit, the fan stopped working. Now, I've had to pay another company $520 to have the motor replaced.
"The issue wasn't the fan motor or blades until Air Masters came out. The real issue was the refrigerant."
DESIRED RESOLUTION: "I would like Air Masters to refund the cost of my A/C unit's repairs minus the $90 returned to me, for a total of $430."
STATUS: Penalty Box