HVAC coil in Tampa home subject of disagreement

HVAC coil in Tampa home subject of disagreement

COMPLAINT: Jeanne Krupit, Clearwater, Fla.

"I hired Bayside Heating & Air Conditioning to install an air conditioning unit. The coil broke after only six months.

"I was out of air conditioning for five days because they said they had to order the part from Texas. The service technicians were great, but I've had to have them out to fix this five times."

DESIRED RESOLUTION: "If the company is not going to replace the air conditioner, I am requesting a refund in the amount of the price that I paid for the original."

RESPONSE: Gary Robinson, vice president, Bayside Heating & Air Conditioning Inc.

"The coil in the outdoor unit developed a pinhole leak, and we explained that we could replace the coil with a new one under warranty at no charge, but she became belligerent and demanded we install a brand new system instead.

"We tried to explain that if you bought a new car and it developed a leak in the A/C coil, the manufacturer was going to replace the coil and not give you a new car.

"There was a delay in getting the new coil shipped partly due to the customer's lack of cooperation.

"We know without a doubt that we did everything possible, but we realize that some people will not be satisfied no matter how hard we try."

STATUS: Stalemate

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