How we determine best and worst contractors

How we determine best and worst contractors

We're pleased to present our list of Best and Worst Contractors of 2010, a compilation of the most exceptional and appalling companies from around the corner to across the country.

Our Best Contractors come from popular categories on the List and must qualify for the prestigious 2010 Angie's List Super Service Award, which means they have a current and overall grade of A and are in good standing with Angie's List. The Best also must have a nearly flawless record, a minimum of 10 reports, and at least five glowing recommendations from our members for our Pages of Happiness feature. These extra requirements put them in the top 1 percent of the roughly 18,000 estimated to be eligible for the 2010 Super Service Award.

To find the Worst Contractors, we scrutinized member reports, company profiles, cases brought to our attention for mediation through the Complaint Resolution Process and court records. We also interviewed scores of sources, basing our selections on the gravity or volume of allegations and the amount of damage customers say these contractors inflicted.

As part of Angie's List's initiative to take a tougher stance on trade licensing, we audited every eligible contractor for compliance with state and local laws. Any candidate for Best Contractor found to be illegally unlicensed got the boot. If a Worst Contractor lacked a valid trade license when required to have one, we included information about their noncompliant status.

National Best & Worst


Leave a Comment - 11


Jean Schramke


Like others commented, how do I find the best/worst contractors for the Cleveland, OH area? The headline and titles imply that we will get that info, but we didn't. Really disappointing.

Lisa Chakravarti


It seems the biggest question people have about how you determine the "best and worst contractors" list is how you chose the cities to be included. By the number of Angie's List members? The number of available reports? The number of reviewed contractors? Perhaps you should target this issue to the cities covered because, apart from the occasional sensational story, no one is interested in contractors outside their own area.

H. Trachinger


San Diego ?? Roofers, painters, pest control, plumbers, windows, contractors??

Cilla Black


Why no list for Greensboro/Winston-Salem NC?

Angie's List staff


Thank you for your comments!

A variety of factors determine whether a city receives a local best and worst report. Unfortunately, not all cities were investigated.

As always, you can find current consumer reviews on hundreds of different services at Be sure to consult our List before hiring to help you find the best and steer clear of worst in your area.

Gwen Murphy


I would like to know the best and worst contractors in Tulsa and surrounding areas. I really don't care about other cities, since they don't apply to me.



There are no reviews here for contractors in New York or New Jersey?

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