How to Keep Carpet Clean in a Pet-Friendly Home

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Laura L

Subject: Carpet Cleaning

Be very careful hiring a cleaning service. I had my carpets cleaned in july 2014, 4 days later 2 of my previously healthy cats died of kidney and liver failure. The tech told me that he sprayed the worse areas extra good and gave me a drying time of 2 hours. I have done a lot of research on chemicals used in carpet cleaning and the results are eye-opening. The tech was certainly negligent in how he sprayed the products and not providing a correct drying time. I have been completely devastated. This company has literally ruined and changed the course of my life. My advice - get wood floors.

Stephanie Figy
Stephanie Figy

Subject: Hi Laura,

Hi Laura,

I'm so sorry to hear about your cats. That's a very sad situation. We reached out to one of our experts, Chris Stone of Gallery Carpet Care. He recommends always looking for a technician who has been certified by IICRC to avoid working with a carpet cleaner who uses solutions harmful to humans and pets. Again, so sorry for your loss. -Stephanie S. at Angie's List

"That being said we only use products are Green Seal CertifiedA trained technician should follow what we call the 12 Step Carpet Cleaning ProcessIf you skip certain steps like Step 7 and don't correcting rinse out the Pre-Condition Solution. Then some of the that solution could still be left behind." - Chris Stone

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RUN, don't catwalk away !

If there is a strong urine smell, you have to assume their realtor noticed it even if they were acclimated to it and had them clean the carpets so there would be a chance of selling it. The fact there is still strong odor means it has saturated walls, run down behind baseboards, saturated carpet and mat and subfloor, etc.

Short of a total strip-down of all flooring and baseboards, shelves, mantles, etc and complete sanitizing and chlorine bleach treatment of thereby exposed surfaces followed by repainting and reflooring, you don't have a prayer of getting rid of it. If they let their cats spray and urinate in the house they probably did it all over the house, not in one area, as cats tend to want to go to the bathroom in a "clean" area, not in one fixed spot like dogs.

You are looking at probably $20,000 to get rid of the smell for sure, and even then if the house gets humid in rainy or hot sticky summer weather, the smell could come back out of subflooring, etc.

There are a lot of houses out there - I would bet you looked at this one with intent to buy because it was cheap compared to the competition - well, now you know why, and if you buy it I bet you will know why again every time you come into the house, and get run over by the same train when YOU try to sell it.

Just walk away.


This is Kyle K from Member Care. Thanks for your question. I'm happy to help!

The Super Service Award is the highest honor given to companies by Angie's List. The exclusive recognition is given annually to service companies who have achieved and maintained a superior service rating from our members throughout the past year. There is no fee to accept the award, and members look for Super Service Award winners when making a hiring decision because only about 5% of companies on Angie’s List meet the strict eligibility requirements. Being eligible is an excellent achievement!

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