How best and worst contractors are determined
Welcome to our list of Best and Worst Contractors of 2011, a compilation of companies with either awesome or awful track records for local service over the past year.
Our Best Contractors come from popular home improvement categories and must qualify for the prestigious 2011 Super Service Award, which requires they have a current and overall grade of A and be in good standing with Angie's List.
The Best also must have had a flawless — or nearly flawless — overall record, a minimum of six reports and multiple Page of Happiness nominations in the reporting period.
To determine the Worst Contractors, we scrutinized member reports, Penalty Box cases and court records. We also interviewed scores of sources, basing our selections on the gravity or volume of allegations and the amount of damage customers say those contractors inflicted.
Finally, in keeping with our tougher stance on trade licensing, the Angie's List Trade Licensing Department audited every Best Contractor finalist for compliance with state and local laws.
We booted those who were unable to produce a valid license or prove they didn't need one. If a Worst Contractor lacked a required trade license, we included information about their noncompliant status.