Houston painting company takes five weeks, leaves project incomplete
COMPLAINT: Tom Fletcher, Katy, Texas
"G-Tex Renovation painted the interior of my home including the walls, doors, ceilings and kitchen cabinets. They estimated the job would take about five days. It took five weeks, and they left the job incomplete. I paid the remainder of the balance before I realized this.
Art Scapes Crafters
Hasn't respond to Cynthia Garza's request to finish landscape work she says they never completed. Second month in the box.
Didn't respond to Tom Fletcher's request for a $965 refund for a painting job that he says they did to his dissatisfaction. First month in the box.
Backyard Vacations Pool & Spa Service LP
Didn't respond to Gloria Valles who says they didn't complete her pool installation. First month in the box.
"The kitchen cabinets weren't finished and left out on the floor, and they left paint cans at the job site. They didn't cover surfaces including the kitchen stove, AC inlet and water fixtures, which now have paint splatter on them and will need to be repaired or replaced."
DESIRED RESOLUTION: "I want a refund of $965 by the end of the month."
STATUS: Penalty Box
COMPLAINT: Gloria Valles, Cypress, Texas
"[The owners of Backyard Vacations Pool & Spa Service LP] began work on pool construction and continued steadily for about five weeks at my home. However, they have only gotten half way through the electrical and plumbing work.
My homeowners' association has informed me that there's no evidence of the company paying the construction deposit. They left the sprinklers uncapped, and they cut the phone, gas and grill lines; neither the company's owner nor any of his workers ever informed me of this.
I've received letters from the company's subcontractors threatening to put liens on my property due to nonpayment from Backyard Vacations Pool & Spa Service LP. I've filed numerous complaints - still no response."
DESIRED RESOLUTION: "I'd like a reimbursement of $9,000, which is another company's quote to complete the work, and $1,000 for the construction deposit for my HOA. I also want proof of their insurance or bonding."
STATUS: Penalty Box