Houston landscaper provides great design, poor planning
COMPLAINT: Cynthia Garza, Missouri City, Texas
"I hired Art Scapes & Crafters to design my landscaping. The design was great; however, they were awful at planning and managing the project. They didn't take the original sprinkler system into consideration and didn't know where to place some of the control heads or where the sprinkler heads were.
"The flower beds they'd created were compromised because they dug through them to find sprinkler heads and control valves. They didn't repair the damaged beds. I also paid for two fountains and a remote control, which cost more than $2,000, but never received this merchandise. They still haven't finished the job and won't communicate with me."
DESIRED RESOLUTION: "I want them to finish incomplete work, provide merchandise and return all tools they removed from my property."
STATUS: Penalty Box
Best Chemical Lawn Care
Hasn't responded to Andrea Nelson's request for a refund for lawn treatment she says was ineffective. Third month in the box.
Hasn't addressed Mary Jo Hosack's request for a refund for roof work she says wasn't done properly. Third month in the box.
Art Scapes & Crafters
Didn't respond to Cynthia Garza's request to finish work she says they never completed. First month in the box.