Housecleaning service breaks figurine
ABC Roofing and Waterproofing
Didn't respond to Dorothy Gray's complaint that the roof they installed is leaking. Third month in the box.
Didn't respond to Pamela Hampton's request for a $500 refund for their repeated failed attempts to fix her car. Second month in the box.
Didn't give Debra Akridge the free TV she says she was promised as part of a promotion. First month in the box.
AGS Glass Experts
Didn't respond to Allen Jacobs' request for a refund of his $9,800 deposit for work not started. First month in the box.
COMPLAINT: Rita Grossman-Vermaas, Washington, D.C.
"I hired The Green Mop to clean my whole house. They did a nice job, except for a few things. I noticed a cow figurine was broken and the piece was missing. I called the team leader to ask what happened. Apparently, one of the crew took the piece with her. They brought it back, but they should've told me when it happened.
"There's also a score on my stairway wall from what looks like a vacuum cleaner. I e-mailed (twice) and called the owner to let her know about the broken sculpture and the mark on the wall but never heard back from her. After my second e-mail, her husband told me she was dealing with a family emergency, but that she'd get back to me. I haven't heard back."
DESIRED RESOLUTION: "I'd like an apology for not returning my calls or e-mails and a $90 refund."
Grossman-Vermaas received a full refund and compensation for the broken figurine.