Hot tub missing panels ordered by homeowner

Hot tub missing panels ordered by homeowner

COMPLAINT: Joseph Machado, Baltimore, Ohio

"I purchased a hot tub from Backyard Oasis at a home show. I was satisfied with the hot tub and its installation, but at the time of purchase, I was offered an option of exterior panels to be furnished with the hot tub.

"When it was delivered, it came without the panels I selected. Despite the promises of the salesman and the installation team, I still haven't received the panels, and I have received no response to any of my inquiries."

DESIRED RESOLUTION: "I would like to obtain the gray stone panels for my hot tub that were promised by owner Steve Ventre when I purchased the hot tub, as well as an explanation of why no one has returned my calls."

STATUS: Penalty Box

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