Homeowner wants Happy Valley landscaper to grade patio correctly

Homeowner wants Happy Valley landscaper to grade patio correctly

Member complaint

I signed a contract with Paradise Restored Landscape Management in Happy Valley, Oregon, to have architectural slabs and some hearty fescue laid down in my backyard.

I didn’t hear from the company for about a month. When the company performed the work, I had questions about caring for the lawn and about the layout of the slabs, which I wasn’t entirely happy with, but owner Micah Dennis was gone before I could ask them.

Since the work was completed, I see the slabs were poorly installed with no regard for drainage. The water runs toward the metal edging of the plant beds when it should run off into the grass.

I am not happy with the backyard I paid thousands of dollars [$5,000] to upgrade. The proportions of the design are off, water pools up on the slabs when it rains and, while I carefully followed his instructions, the lawn is still patchy in places.

I am looking for the company to grade the patio correctly so rainwater runs into the grass.

When I mentioned the issues to Dennis, he said he’d have to charge me extra for the additional work.

Since I was told that the work was guaranteed, I would like to be refunded the cost of installation, minus the cost of materials.

Judy Siviglia, Portland, Oregon

Provider response

We have been understanding and patient regarding this dispute. In this case, we do not feel there is a resolution that will make our client happy.

Laying architectural slabs and fescue is an installation we are extremely familiar with. We made a recommendation to the homeowner that the landscape layout, due to the slope, needed adequate drainage for proper water management.

Our client was tied to a set budget and did not opt for drainage as part of the construction contract, although it was made very clear that with her flat lot, there was nowhere the water could go. We were very clear concerning water management and drainage from the beginning.

The client’s statements simply aren’t true and are shifting the blame.

Our company spent most of the morning there discussing and working on the layout. When we did leave the property, the overseer stayed on to wrap up additional details. We have tried to determine how the breakdown between client and Paradise Restored occurred. Perhaps it is in trying to accommodate too many factors within a set budget.

We unwaveringly feel we more than fulfilled our contract for compensation.

Micah Dennis, owner

Status

Stalemate

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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