Homeowner tired of window waiting game

Homeowner tired of window waiting game

COMPLAINT: Ann Marty, Carmel, Ind.

"I have a lifetime warranty on my windows, which were installed by Apex in Indianapolis. I had a crack in a window, so I called Apex to help me fix it. They assured me that they would send me a window but they wouldn't pay for its installation. It's been more than three weeks and the window hasn't arrived. I also haven't received a handle for one of the windows, which they still owe me."

DESIRED RESOLUTION: "I want them to send me the replacement window and the handle."

STATUS: Resolved

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