Homeowner tired of window waiting game
COMPLAINT: Ann Marty, Carmel, Ind.
"I have a lifetime warranty on my windows, which were installed by Apex in Indianapolis. I had a crack in a window, so I called Apex to help me fix it. They assured me that they would send me a window but they wouldn't pay for its installation. It's been more than three weeks and the window hasn't arrived. I also haven't received a handle for one of the windows, which they still owe me."
DESIRED RESOLUTION: "I want them to send me the replacement window and the handle."