Homeowner slams Las Vegas fence contractor’s gate installation

Homeowner slams Las Vegas fence contractor’s gate installation

Member complaint

I hired Olson Iron of Las Vegas to construct and install a side gate and courtyard gate. When the gates first arrived, I looked in the truck and noticed two sets of gates. Mine had numerous chipped-paint spots and a bent screen. The other set was perfect. I pointed this out to the installer, and he assured me he could fix the problem. My neighbor said it looked like a used gate, and I agreed. It looked like it came from a junkyard.

I was afraid if I sent it back, I would be out the nearly $3,000 I had paid, so I felt my only option was to hope the installer would make good on his word. After the installation, I saw many flaws, and the installers came out and told me they’d done their best. As a customer, I should not have to pay for fabrication errors and a lousy paint job. Olson failed to return my many phone calls. I would like them to either install new gates or issue a full refund.

Gayle Sato, Las Vegas


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