Homeowner slams Las Vegas fence contractor’s gate installation

Homeowner slams Las Vegas fence contractor’s gate installation

Member complaint

I hired Olson Iron of Las Vegas to construct and install a side gate and courtyard gate. When the gates first arrived, I looked in the truck and noticed two sets of gates. Mine had numerous chipped-paint spots and a bent screen. The other set was perfect. I pointed this out to the installer, and he assured me he could fix the problem. My neighbor said it looked like a used gate, and I agreed. It looked like it came from a junkyard.

I was afraid if I sent it back, I would be out the nearly $3,000 I had paid, so I felt my only option was to hope the installer would make good on his word. After the installation, I saw many flaws, and the installers came out and told me they’d done their best. As a customer, I should not have to pay for fabrication errors and a lousy paint job. Olson failed to return my many phone calls. I would like them to either install new gates or issue a full refund.

Gayle Sato, Las Vegas

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!