Homeowner seeing green after moving crew drops TV

Homeowner seeing green after moving crew drops TV

COMPLAINT: Rob Haines, Indianapolis

"Two Men and a Truck moved me from a four-bedroom, two-story house in Indianapolis to a three-bedroom, split-level house in Bloomington, Ind. The move went well until they dropped my 32-inch Sony TV on the hardwood floor, causing the picture to have a green cast.

I wasn't initially upset since they told me if they damaged anything, it was fully covered. The TV originally cost somewhere around $2,200 and the repair was estimated at $1,500.

They offered me $1,000 because the TV is five years old. They told me that $1,000 is more than the TV is worth, and I would have no problem finding a [new] plasma or LCD TV for that price.

I looked afterwards and the average price for a name-brand 32-inch TV is $1,400. I cannot repair or replace my TV for $1,000. If they hadn't dropped my TV, I would still have a TV that worked like the day I bought it, and I wouldn't have to spend, at minimum, $400 out of my pocket."

DESIRED RESOLUTION: "I want them to pay me the $1,500 it will cost to repair my TV."

RESPONSE: Robert Hoth, general manager, Two Men and a Truck

"The member refused a settlement for the damaged Sony television in the amount of $1,000. This amount was determined by comparing the age of the TV and [its] original cost. We have a signed contract by the member agreeing to our moving services agreement, which clearly states our right to repair or settle for actual cash value. With this agreement, our offer of $1,000 is final."

STATUS: Stalemate

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!