Homeowner says Woodstock skylight installer damaged roof

Homeowner says Woodstock skylight installer damaged roof

Member complaint

I hired Alpine Skylights & Carpentry of Woodstock, Ill., to install a skylight and replace the flashing boot around the vent pipe. I had already purchased the skylight, flashing and other materials. I observed a soft spot on the roof, right under the skylight, and Alpine’s worker, Larry, said he’d fix any bad plywood he found in the process.

Everything seemed good, until the first heavy rain hit, and I found I had a roof leak. Small puddles formed on the floor and the drywall got wet. It took me a long time to get in touch with Larry, and when he finally came out again, he sealed some nail holes and called it repaired. The next heavy rain produced the same result.

Larry never showed up again, and after months, I stopped chasing after him. Later, I discovered another leak and decided to have the whole roof replaced.

When the roofing company came to remove the shingles, they told me the plywood had been repaired with an extra layer of ice shield and not plywood, which is dangerous. A person could have accidentally stepped through the roof. It also turned out he hadn’t installed the new vent pipe boot properly. He just glued it on top of the old one with roofing cement.

He didn’t perform services I had paid for and he created a roof leak where there had been none before. I would like a $575 refund.

Olaf Sandkuehler, Fox River Grove, Ill.


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