Homeowner says St. Charles concrete contractor’s work is crumbling

Homeowner says St. Charles concrete contractor’s work is crumbling

Member Complaint

I hired T & H Foundations and Concrete Services of St. Charles, Mo., to tear out my old, sinking driveway, replace it and extend a pad into my backyard.

Co-owner Jeff Thompson met with me and provided a bid, and I hired them.

Thompson wasn’t on site for the work, but he responded quickly to emails if I had questions.

While some of the crew did a great job, others did not. One worker was removing landscaping stones and chucking them against the house. A few chipped. I had to pick up drink cups and fast food bags each night.

They tore out the driveway, poured and leveled the concrete, but the gravel was never compacted.

I contacted Thompson, and he assured me that a foreman was out early in the morning to compact the gravel, and that the machine is quiet.

I don’t know how I wouldn’t be able to hear a gravel compactor a few feet away from where I sleep, but the concrete was poured, so nothing else could be done.

Concrete that isn’t compacted cracks quickly. The concrete has now cracked the entire width of the driveway.

Over the past month, Jeff has set up two times for him to come see the driveway, but he has not shown. He is no longer responding to me.

The surface of the driveway is pitting and crumbling. At this point, I would just like to have my money returned and to hire another contractor. However, I would still be willing to let Jeff replace it if he is personally on site for the pour.

Karen Satke, Florissant, Mo.

Status

Penalty Box

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