Homeowner says Spring Park carpet cleaner damaged stone flooring

Homeowner says Spring Park carpet cleaner damaged stone flooring

Member complaint

I hired American Carpet Cleaners of Spring Park, Minnesota, to clean my carpets and grout in the master bathroom. They assured me that the work was guaranteed.

Whatever they put on my stone floor in the bathroom took off the shine and scratched the stone. I called them immediately, and they came over within a week to see the work. They assured me they’d fix the problem, but it’s been several months and they will not return my calls. I want an area of my carpet retreated, and I want my natural stone to be restored.

Stacey Billy, St. Paul, Minnesota

Status

Penalty Box

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