Homeowner says Sarasota A/C company dried up roof leak concerns

Homeowner says Sarasota A/C company dried up roof leak concerns

Member complaint

I hired N&M Cool Today of Sarasota, Fla., to remove an air conditioning unit from my roof and install a new one on the ground.

Instead of removing and repairing the existing ductwork, they put a cap over it and left four inches of clearance between the cap and the roof.

It was supposed to be flat, and it looks unsightly. It will be a source of future leaks if it dries up and get cracks in it. I have to have someone patch the roof.

I want the company to remove existing insulated ductwork protruding above and below the roofline, close the opening and seal for leaks.

Gary Persinger, Sun City Center, Fla.

Provider response

Thank you for communicating with us and allowing N&M Cool Today to resolve our customer’s concern.

After reviewing the details of the case, we’ve received written confirmation from our customer to proceed with the roof repair.

We appreciate being given the opportunity to meet our customer’s needs and satisfy his concerns.

Sherein Mays, service operations manager

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!