Homeowner says San Diego carpet cleaning service didn't remove stains

Homeowner says San Diego carpet cleaning service didn't remove stains

Member complaint

I hired Oxi Fresh of San Diego to clean carpets in a rental property. The service technician was late and didn’t apologize.

We left him to clean the carpet. After some time, he called to say some ink in one of the bedroom carpets left a stain as he was cleaning. He got that out, and we acknowledged that when we inspected it.

Later that day, however, we noticed two remaining stains, as well as stains along the side of the stairs. He also overlooked a little bit of carpet in the hallway closet.

The owner called later to tell me he personally inspected the work. This seemed liked an imposition on his time and he said he never had to do this. He seemed really upset to have to come out, but said he was satisfied the work was done to a high standard. I highlighted the additional stains.

Well, I must have touched a nerve because he became defensive, sarcastic and hostile. Eventually, he hung up the phone.

I can’t believe a business owner would do that. I called back to say it was rude and he said he would stay on the phone and that I could hang up. It was extremely poor customer service.

He wanted extra money to clean the other areas and stairs. I declined.

After the carpets dried, they felt crunchy and matted. We lost several tenant prospects, who had negative comments about their condition.

I paid another company to clean the carpet. They did a great job and removed all the stains Oxi Fresh wanted extra money to do.

I want Oxi Fresh to either refund $163 they charged to clean my carpet or give me $134 to pay the cost of re-cleaning the carpets.

Peter Mannion, San Diego

Status

Penalty Box

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