Homeowner says refund check on remodel bounced

Homeowner says refund check on remodel bounced

Member complaint

We planned to have Home Solutions in St. Louis do a kitchen remodel.

We gave Home Solutions a deposit, which they insisted on in order to “hold pricing” for the kitchen project. We decided to use a different company (thank goodness).

According to our contract, we had 45 days to cancel for full refund of $4,835. We requested that refund 20 days later. Home Solutions didn’t respond to calls and emails.

Finally, we received a reply that owner Kevin Maloney would personally deliver the refund check. When he did, though, he asked that we hold the check and not cash it for three days because he didn’t have the money yet and was waiting to get paid from another job.

We waited those three days, but the check still bounced. We’d like a refund of $4,835 in the form of either a money order or cashier’s check.

Brent Wetzler, St. Charles, Missouri

Status

Penalty Box

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