Homeowner says Portland-area painter did poor work

Homeowner says Portland-area painter did poor work

COMPLAINT: Francine Albaugh, Camas, Wash.

I hired Mark Stilwell Painting to paint two rooms, one small bathroom and a hallway. I was to leave for Hawaii early Saturday morning and didn't pay attention as I should have, but I did notice that Mark's employees did most of the painting.

They were finished on Friday, and I did a quick run-through. It looked fine, but I noticed my ethernet cable plug had a thick layer of paint on it. I asked Mark about it, and he took a brush with paint thinner on it to the end.

When I got home from my trip, the first thing I noticed was that the bifold closet doors had been hung backward, with paint streaks on the right side. I couldn't get into my closet. He had painted the wrong side. I called him twice about it, and he said he would come out the next day. He never showed.

When I inspected the entire job, it was terrible everywhere! The wood doors and baseboards had thick brush marks going every direction; ceiling paint did not cover over existing paint; window and door hardware were covered with paint; windows had globs of paint around the frames, weatherstripping and the inside of doors were covered with large streaks of paint; furniture they had moved had oil paint fingerprints all over them.

I asked for a full refund and told Mark the job was really bad. I sent him pictures. He e-mailed me that he would repay $500, only because I didn't let him come back and fix it. Why would I want him to come back after he messed up so bad? I found another company to do it right. It cost me thousands of dollars more to do the job correctly.

DESIRED RESOLUTION: I want a complete refund of $2,600.

COMPANY RESPONSE: Mark Stilwell, owner

The problems with the job were never explained to me until after the member had already hired another company. The member wanted the woodwork and doors to be hand-painted to reduce the cost of the project. We did exactly what she wanted.

I did agree after looking at the photos we had missed a few spots and would repair those areas. The member hired a different company to repaint all the trim before I had a chance to see the missed areas. I could have easily repaired the problems in a few hours, yet was never given the opportunity. I have agreed to send her back $500, yet she demands all her money returned.

STATUS: Stalemate


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