Homeowner says Pikesville company poured wrong color patio

Homeowner says Pikesville company poured wrong color patio

Member complaint

I hired ARI Concrete Construction of Pikesville, Maryland, to pour a colored patio and pad for a fire pit. President Ari Lichtman sent his partner, Killian, to inspect the work needed and provide an estimate. They came to pour concrete the next day, and Killian mixed the dye color in the mixing truck. They poured the pad and it started to rain.

I was told by the installer that the rain messed up the color, and that’s why it had a streaky appearance to it. I was told to give it a week and see what happened.

I called Killian about the patio not being the right color. He came out and looked, and agreed with me. The next day, he sent out the installers to paint it the right color, which is not what I wanted because it’s not what I paid for.

After repeated attempts to contact Killian about this issue and get it replaced, I never received phone calls back from him. I reached out to Lichtman about this issue and finally got a call and email back. He said he would replace the patio.

I wanted a date set up and to possibly have additional work to be performed to help his company offset some of the cost to replace it. I have not heard back from him or Killian about replacement of the wrong product. I want them to replace the patio they did, as they said they would do.

Jennifer Murray, Dundalk, Maryland

Provider response

I encourage all members to look closely at all of our reviews to understand our quality of workmanship and level of service. I am glad to discuss this case in detail, and answer any questions if any member feels any sort of concern.

ARI Concrete is the best residential concrete contractor in Maryland. Knowledge, courtesy, quality, precision, and punctuality are some of the adjectives in describing us. But honesty, integrity, and ethical behavior are the foundation of this company.

Ari Lichtman, president

Status

Stalemate

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