Homeowner says Phoenix cable company overcharged him

Homeowner says Phoenix cable company overcharged him

Member complaint

I contracted Cox Communications of Phoenix for my cable, Internet and phone service for 2 1/2 years. They keep raising prices and charging me for things they say they won’t.

When I had my original installation, they put my modem in a place that made the signal hard to access. I also had a problem with the TV picture. I went to the Cox store and they promised to send someone out. I told them I’d get an independent source if they were going to charge me.

The tech fixed the problem, but on my next bill I got charged $49 for the visit. I called and they promised to remove the charge, but on the next bill it was there along with a late fee. I called and they said the charge was because the reason for the call was my fault. Also, when I signed up for service, I was told the bill would be $99 a month, plus tax. Now, a long distance service has been added to my line that I didn’t ask for and the bill is $160 a month.

Cox has been a rip off. I want a $49 refund.

Rodney Ross, Gilbert, Ariz.


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!