Homeowner says Orlando plumber performed poor drywall patch

Homeowner says Orlando plumber performed poor drywall patch

Member complaint

I hired Herrell Plumbing of Orlando, Florida, to repipe my house after I had a slab leak in my master bathroom.

I received quotes from three companies. Their bid was the highest, but they were convincing and are well known in Central Florida.

They were punctual and professional. The subcontractors who did the stucco repairs forgot to stucco the wall in the back room. However, I noticed it before they left, and they addressed it right away.

The following day when the folks from Herrell inspected the work, I showed them that the guys who had gone into the attic had caused some damage to the garage ceiling, which Herrell addressed immediately.

I hired a general contractor to renovate my master bathroom, since the slab leak did so much damage. Upon removal of the drywall from behind the vanities, they discovered empty bags of five-minute drywall compound stuffed between the block cells and surrounding the piping that Herrell Plumbing installed.

As the general contractor removed the debris, the stucco patch on the outside wall crumbled in those areas. The contractor and his crew walked around the outside of the house to observe the damage and noticed that the patch was very fragile and crumbled whenever they applied the slightest pressure. They observed that the workers didn’t do the patchwork correctly because they mixed the stucco patch with fast-drying drywall mud. They had to correct the patches by installing and securing lath to the block and applying a stucco base coat.

It ended up costing an additional $350 for the contractor to address this shoddy work that Herrell Plumbing and their subcontractor performed.

When we addressed the issues with Herrell, they said they wouldn’t pay for problems that they didn’t get an opportunity to fix.

I want a refund of the $350 I had to pay the other company to repair the wall, and for them to repair all the other patchwork they did around the house.

Diana Mendez, Oviedo, Florida

Provider response

We aren’t responsible for payment to another vendor for work that the customer never gave us the opportunity to review or repair, and didn’t bring to our attention until after the fact.

Yes, we sub out our drywall patching, using the same reputable contractor that most of our competitors use for their repipes.

After viewing the photo the customer posted, we see no issues with the patchwork. The contractor is dealing with holes, not large sections of stucco removed as the picture showed. The only thing this contractor does is wall repair. It’s safe to say they know what to use and the best way to make their repairs. We have been using them for many years without incident.

All of our plumbing work is performed by Herrell Plumbing employees, most of whom have been with us for more than 10 years. It is unfortunate that the customer paid $350 for additional work. If she gave us the opportunity, we would have made right if necessary.

We are a reputable plumbing contractor and we stand behind our work and the workmanship of the drywall contractor we use on our repipes.

Sheila Beasley, vice president

Status

Stalemate

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