Homeowner says Orlando lawn care company left lot overgrown

Homeowner says Orlando lawn care company left lot overgrown

Member Complaint

I hired 5 Star Property Maintenance of Orlando to provide lawn and pool care for my vacation home in Kissimmee, Fla. I used them for about 18 months. I should have fired them, but my husband kept hoping they would improve.

They knew we didn’t visit often and took advantage of this. The HOA reprimanded us more than once for an overgrown lawn.

I arrived unexpectedly to find tall grass and high weeds. We called on a Friday and they said they would get to it on Monday.

We sold the home and told the new family the lawn service was paid for two months. The new owners complained to my Realtor that the lawn wasn’t mowed at the closing, so I had to reimburse them for two months of lawn service. 5 Star says the new homeowners refused the service, which isn’t true. They expected the service. This company thought the house was empty, so they never went back.

They’ve been hard to work with from the beginning. I would never recommend them. They did a lousy job. I shouldn’t have ever been turned in to the HOA when I was paying for services. My mistake was paying in advance. I want a $450 refund.

Allan Druschel, Portersville, Pa.

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!