Homeowner says Newport flooring company created uneven hardwood floor
I called Gramer Hardwood Flooring in Newport, Kentucky, to refinish approximately 600 square feet of hardwood flooring. Owner Gerald Gramer and I agreed he’d start on a Wednesday.
Thursday, he told me that my walnut plugs were coming out of the floor, indicating that they weren’t properly installed.
The following Monday, he asked when he could do the final coat, as he would need to get more pegs before then. I said I’d get them.
He came back Wednesday to finish the job. I asked him for a detailed invoice. He said he’d send it that night if his check was there the next day, when he’d do the final coat. When my mom came home from work the next day, she says he threw a fit about the check not being there, loaded up his machinery and left. I texted him about his behavior, and he continued his verbal assault in a return text.
Finally, we agreed he’d finish the job the following Monday. I left a check, but reminded him I wanted an invoice. I finally got an email 13 days later with work performed, but not what I would call a detailed invoice.
After I inspected the floors, I told him I was unhappy because the plugs were above the floor, below the floor and not sanded. He was very explanatory, but spoke too technically for me. Basically, he indicated that he couldn’t do anything about them, at which point I asked if I sanded them if he’d recoat them. He said he would.
After thinking more about it, I decided that I shouldn’t have to fix his mess. I emailed him again about the plugs, asking for a written response. I haven’t heard from him. I want my floors to be fixed properly or a refund of $1,708 so I can hire someone else.
Pamela Boyce, Cincinnati
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