Homeowner says Naples home watch company won’t return house key

Homeowner says Naples home watch company won’t return house key

Member complaint

I hired Dolphin Home Watch of Naples, Fla., to keep an eye my home while I was in New Jersey.

Owner Jim McDonough was supposed to come once a month and provide photos of the home. He didn’t take photos unless I specifically asked for them. He came when another company installed hurricane shutters to see how they functioned and how they were installed.

He was very difficult to reach and didn’t respond quickly to emails. After I gave him the key, he didn’t email me back. He later said he was visiting colleges with his son. That’s understandable once; however, he was unresponsive on additional occasions.

I’ve now moved to Florida full-time and let him know this. He responded quickly to the email and said he would return the key. It never happened.

I contacted him three more times and said I didn’t make him wait for payment for his services and I would appreciate a quick response to my request for a returned key.

He hasn’t responded or returned the key.

I wouldn’t use him again. I want my key returned or a phone call stating why he can’t do so.

Robert Pantazes, Fort Myers, Fla.

Status

Penalty Box

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