Homeowner says Martinsville tree service didn’t finish work

Homeowner says Martinsville tree service didn’t finish work

I hired Ault’s Tree Service of Martinsville, Indiana, to remove 12 dead trees, trim the top two trees, clear underbrush on two-thirds of an acre, redo the bottom of a creek with river rock and put river rock under my deck. Due to the cold winter, they didn’t get the work completed and needed to come back in the spring to finish the work. I’ve had to call them numerous times to get the tree service job done, but there is still work remaining.

The last time they came out, they actually cut a new road on my property without permission. They destroyed the lawn because they removed all the privacy bushes. They also cut down a tree they weren’t supposed to. I marked all the trees that needed removed, but I never marked that one.

Watch Out! How to Avoid Tree Service Scams in Indy

They promised to plant viburnums to make amends for the botched tree, but that hasn’t happened. I’ve left a message, yet no one returned it. They know how to remove trees, but they do it on their own time. I want them to finish the job, replace the bushes they removed without permission with something at least four feet tall and plant the viburnums as they promised.

Suzanne Gusman, Indianapolis

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!