Homeowner says Las Vegas spa company installed faulty hot tub
I hired Brian’s Spa Repair of Las Vegas to install a hot tub at a cost of $4,000. It has been a horrible experience from the beginning.
He was prompt with delivering and installing the spa, and then it stopped working. I called multiple times to try to get him to take a look, and he promised he would stop by, but never did. My daughter finally convinced him to come out and work on it.
He said the motherboard was broken, and returned claiming to have fixed it. Afterward, it kept shorting out and doesn’t work again. I have a warranty that he refuses to honor. This is a safety hazard.
He has since blocked my phone number and won’t return my phone calls. At this point, I just want him to remove the spa and refund $4,000.
Toni Bell, Las Vegas
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.