Homeowner says Las Vegas company charged more than expected for epoxy flooring

Homeowner says Las Vegas company charged more than expected for epoxy flooring

Member complaint

I purchased a Big Deal for a $599 garage floor finishing from Pro Cleaning Service of Las Vegas. They installed the epoxy flooring in our two garages per the deal, but we have a third garage that needed this as well. On the deal, it said the extra garage would cost an additional $150, but the company said it would be an additional $400 because the square footage is greater than what was offered on the deal, and requested a check for that amount to cover supplies.

When they did the first part of the job, they broke my copy machine. We went on vacation and scheduled the appointment during our vacation time. We came back two days early for this appointment, but we’ve been unable to reach the company, which has been unresponsive to concerns.

The desired resolution is that they refund me $400 from the misquote, or that they finish the job. I am not asking them to replace my broken copier, which is worth over $1,000, but I am asking that they finish the job.

Tracy Ley, Las Vegas

Status

Penalty Box

MORE: 12 tips for maintaining your epoxy floor

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