Homeowner says landscaper failed to properly install irrigation system
I hired Artistic Landscape Design & Tree Service of Albuquerque, New Mexico, to install a drip irrigation system. They started the work, but didn’t finish it, and I have been trying to get them to complete the work ever since.
The line that runs to the backyard was supposed to be buried. Not only is it not buried, it’s draped over the fence. They gave me nothing but excuses when they returned my calls, which wasn’t often.
The drip system isn’t working properly, and it floods my neighbor’s yard. They also trampled some of my plants and never mentioned it. They put the drip system in for the new plants instead of for the entire landscape, which is what I wanted. I want them to finish the job.
Yvonne Smith, Albuquerque
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.