Homeowner says Lady Lake landscaper lacks responsiveness and follow-up

Homeowner says Lady Lake landscaper lacks responsiveness and follow-up

Member complaint

I hired Jamie’s Landscaping of Lady Lake, Fla., to landscape my yard. I was impressed with the company at first, but their follow-up service has been awful.

When I call, either no one is there, or they say they will get back to me, but rarely do. I have contacted the service manager at least a dozen times with few follow-ups and no resolution. I have also kept a record of the dates of contact with his office.

I have been more than patient and feel that I am just getting lip service now. The warranty includes 60 days of work on shrubs, bushes and flowers. I have one fern that is completely dead and needs to be replaced, and the podocarpus is half-brown no matter how much I water it.

I think they are actually trying to delay this process until the warranty expires.

I want this company to do their part and honor the contract as it pertains to the replacement of dead or dying plants, shrubs or trees.

Vincent Zappacosta, The Villages

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!