Homeowner says Kansas City cable company hiked rates without notice

Homeowner says Kansas City cable company hiked rates without notice

Member complaint

I contracted with Time Warner Cable of Kansas City, Mo., for internet service. When I received a statement, my cable bill jumped from $34 to $46, a 25 percent increase. I called customer service and they said I had to pay for the router and the modem, plus an additional tax. I called another company to see if I could get a better rate and they said they would meet the original price I got from Time Warner.

I called Time Warner again and the representative told me she’d change the amount and I could continue with the service for the original price. However, when I got my bill, the charge was for $54. I called again and a new customer service representative told me there was nothing she could do. They forwarded me to corporate headquarters to speak to someone in the office of the president. She promised to investigate the charges and get back to me in two days, but I never got a call. I want a $19.56 refund and my rate lowered to $39.95.

Marie Gerules, Overland Park, Kan.

Status

Penalty Box

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