Homeowner says Kansas City-area moving company ruined food, damaged TV

Homeowner says Kansas City-area moving company ruined food, damaged TV

Member complaint

I hired “Allow Us!” Moving Services of Lee’s Summit, Missouri, for a moving job. They gave me an estimate of $1,000. One of my televisions was working before the move, but ruined after they were done with it. They didn’t move three boxes labeled “food” until later, allowing it to spoil.

When I reached out to inquire about liability insurance, they claimed I only have five days to make any claims. Then they claimed the price would go up by $1,500 for having to box items, though a majority of my belongings were already boxed up.

I would like them to refund me $500 for the spoiled food and to replace the television they damaged.

Robert Barr, Overland Park, Kansas

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!