Homeowner says Grove City tree service company never removed stumps

Homeowner says Grove City tree service company never removed stumps

Member complaint

I hired Bad Ash Tree Service in Grove City, Ohio, to remove four trees from my property. They cut down the trees, and I paid them.

They were supposed to come back by the end of April or early May to remove the stumps left behind. The time came and went, and I never heard from them about a return visit. They didn’t return any of my calls.

I finally tried using a different phone, and someone answered. I inquired about when I might expect them to return, and they responded with rudeness and hostility.

They told me they didn’t know when they would be out, that they hadn’t given a specific date, and that I would just have to wait until the end of May. Well, the end of May came, and they still won’t return any calls.

I want a $280 refund.

Tricia Chesney, Grove City, Ohio

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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