Homeowner says Grove City tree service company never removed stumps

Homeowner says Grove City tree service company never removed stumps

Member complaint

I hired Bad Ash Tree Service in Grove City, Ohio, to remove four trees from my property. They cut down the trees, and I paid them.

They were supposed to come back by the end of April or early May to remove the stumps left behind. The time came and went, and I never heard from them about a return visit. They didn’t return any of my calls.

I finally tried using a different phone, and someone answered. I inquired about when I might expect them to return, and they responded with rudeness and hostility.

They told me they didn’t know when they would be out, that they hadn’t given a specific date, and that I would just have to wait until the end of May. Well, the end of May came, and they still won’t return any calls.

I want a $280 refund.

Tricia Chesney, Grove City, Ohio


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!