Homeowner says Grove City remodeler took his money and didn’t complete work

Homeowner says Grove City remodeler took his money and didn’t complete work

Member complaint

I hired Quality 1st Home Improvements of Grove City, Ohio, to finish my basement and install a wet bar, office, storage area and living room area. The owner, Tony Logan, told me it would be a six-week project. I gave him $6,700, a third of the contract price.

As promised, he started the work and I gave him the second payment installment. Everything went well for the first few weeks of the basement remodel, but then took a drastic turn for the worse. No one showed up for work on a Monday and Tony promised they would. A day later, he told me he was in the hospital with his son and he needed a week or so. Someone did come and work on the walls for a few hours, but then Tony didn’t show up again. Tony told me he had a few quick jobs to finish up and would resume my job shortly. Tony promised me an updated timeline on the project, but he kept delaying. What was supposed to be done by Christmas turned into something that would be done by the end of January. Tony continued to brush me off with excuses that they’d be there, they needed a few days, they’d send me a timeline. Finally, after a couple months, I told Tony I was done being patient and he promised to give me a timeline. I’ve received no further response from him. There have been 26 straight days with no progress on my basement. It appears he’s been deceiving me since December. I want a $11,522 refund or for Tony to finish the basement.

Jeremy Raynak, Pickerington, Ohio

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


What is Angie's List?

Angie’s List is the trusted site where more than 6 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!