Homeowner says Greensboro insulation company didn’t complete work on crawl space

Homeowner says Greensboro insulation company didn’t complete work on crawl space

Member Complaint

I hired GreenServe Insulation Solutions, based in Greensboro, N.C., but also serves the Raleigh/Durham area, to insulate my crawl space. The owner, Chris Crouch, handled the estimate and sales process well.

I agreed to the quote and scope of work that Chris said he and his crew would do.

On the date arranged, Chris brought a subcontractor to perform the work, then left to deliver materials to another jobsite.

Chris spoke to his subcontractor by phone when he was done with this work to arrange picking him up and had the subcontractor ask me for payment while he was in transit. So I left a check with the subcontractor.

I called Chris later and told him that I felt it was his job to supervise and inspect his subcontractor’s work. He agreed to come and inspect the work. After completing his inspection, he said I was missing some insulation and that there was some air penetration sealing that he wanted to redo. He suggested that I budget two hours for the remaining work. I told him I felt that whatever additional work needed completing was still within the scope of his original contract and shouldn’t require any additional billing. He said he would talk to and send his most experienced contractor to complete the work.

Since that conversation, I have received no further communication from Chris, despite repeated attempts at contacting him by phone and email. I feel like I have been taken advantage of by paying him that day, instead of refusing to pay before he inspected the work.

I would like for GreenServe to complete the work outlined in the original quote.

Ken Mahoney, Greensboro, N.C.

Status

Penalty Box

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