Homeowner says Greenbelt roofers resolve project concerns

Homeowner says Greenbelt roofers resolve project concerns

Member complaint

I hired Power Home Remodeling Group in Greenbelt, Maryland, to install a roof. The project didn’t go as discussed with the salesman, and they damaged my property.

Only five men arrived, instead of the 15 promised, and they didn’t put down tarps to catch debris falling from the roof. I specifically asked about that because I have young children and a dog. The workers threw packaging, shingles and plywood into my yard. They used a leaf blower to clean off the roof, which launched nails everywhere.

As they were cleaning up, I went inside the house. On the security camera, I noticed the foreman ripping down a branch from a tree next to my driveway. He’d hit the tree with his truck, tore down the branch and didn’t tell me. I tried to stop him, but he’d driven away by the time I got outside.

The company said they’d send a quality control representative. They called the day of the installation, but couldn’t send anyone because my wife wouldn’t be home. They said they’d call back, but never did.

I want compensation for tree damage.

Brent Nowobilski, Ashburn, Virginia

Provider response

I’ve been attempting to contact the member. I want to discuss the details of the project and work to resolve the alleged damages so that the member can walk away feeling better about his experience with the company.

Mistakes can happen on a project, but when they do, you can rest assured that Power will work to address the issue to your satisfaction.

Ray Lodato, customer advocacy manager

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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