Homeowner says Gilbert pool repair contractor left her drenched

Homeowner says Gilbert pool repair contractor left her drenched

Member Complaint

I hired Maddy’s Pool Supply & Service of Gilbert, Arizona, to fix three stools in the pool, do an acid wash and to fix a faux rock formation on a bridge. They quoted me $1,800 to repair the pool and said they’d exceed my expectations. However, the faux rock formation still has cracks, paint was dripped on the pool pebble tech, the three bar stools are different colors, the tiles are not centered and are scratched and the acid wash had no effect on the calcium build-up on the pool.

The owner requested final payment, despite all the issues. When he scheduled the final inspection, he and his worker arrived late and at different times. The owner then added more grout to the tile.

I pointed out that it was now a different color than the other grout. So, he put acid on it and said that is as good as it was going to get, unless I purchased a sand bead wash at an additional cost.

When I didn’t pay the bill because of the unfinished work, he threatened to put a mechanic’s lien on my home. I refilled the pool to avoid cracking, and then he sent a licensed worker. The licensed tech agreed the changes needed to be made and outlined the work to be done. Then he didn’t show up multiple times.

Now, they haven’t shown up or returned my calls. Throughout this whole process, they knew my husband was in Afghanistan and he returned to this situation. I want a licensed contractor to fix all the pool issues and provide a warranty on the work.

Theresa Koontz, Litchfield Park, Arizona


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