Homeowner says Gainesville tree service company left behind debris

Homeowner says Gainesville tree service company left behind debris

Member Complaint

I hired GMS Professional Tree Service of Gainesville, Ga., to cut down three trees and clean up the debris. They removed the trees late at night and asked for most of their payment then.

They were supposed to return early to remove the debris before a holiday. They did come late one night and cleaned up one tree and I paid them. They came again on the holiday, but I never saw them again.

I also paid them to take down another tree. They cashed the check, but never did the work. They also never fully cleaned up the debris as promised. Now I’ve paid $450 for an incomplete job and have to pay another company $175 to finish the work.

I called the owner repeatedly. He promised they would fix it, and I never heard from them again. It was a horrible experience. I want a $325 refund — $150 for the tree they didn’t cut down and $175 to reimburse me for having to hire someone else to fix the job.

Maggy Lindler, Gainesville, Ga.


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!