Homeowner says fencing contractor took payment, but didn’t do work

Homeowner says fencing contractor took payment, but didn’t do work

Member complaint

I hired Best Landscape Fence and Patios of San Antonio to install a new fence and with two gates. Steve Wahl was misleading while at my home and gave me a quote of $800, which was $100 to $300 less than other quotes I received.

He said he would need $400 for a down payment and requested that I pay by check under his business partner’s personal name, which I was very uncomfortable doing.

I convinced Wahl to let me add the company’s name to the check.

They didn’t install the fence, and they were supposed to refund the $400, but I haven’t seen the money.

I want a $400 refund.

H F King, San Antonio

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

 


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!