Homeowner says Duluth remodeler won’t return overpayment

Homeowner says Duluth remodeler won’t return overpayment

Member Complaint

I hired Hawksnest Construction of Duluth, Ga., for several remodeling projects around the house. They did decent work, but the work was done on their schedule and not mine.

The owner gave me believable tales of why the workers didn’t show up, like the truck was in an accident. This scenario happened so many times during the month they worked at my house. Scheduling was a major source of frustration.

However, having them not repay me for work I overpaid on was infuriating. I paid for work as each job was finished, but I ended up paying twice for one of the projects because I added a list of figures incorrectly.

I contacted the company multiple times via email, phone and text message. First, they said I was probably right and they’d look into it. Then, I stopped hearing back from them. If you do work with them, get everything in writing. I want a $431 refund.

Christine Ledoux, Duluth, Ga.

Status

Penalty Box

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