Homeowner says Comcast caused computer problems

Homeowner says Comcast caused computer problems

Member complaint

I called Comcast in West Palm Beach, Florida, because two Norton security icons appeared on the bottom of my computer screen, and I wanted one removed. The representative I spoke to tried to help, but couldn’t solve the problem. He said he would have someone in another department call me. I didn’t receive a call, so I called back.

After speaking to multiple people and several attempts to fix my computer, the problem worsened. One person was rude and accused me of being forgetful because I’m a senior citizen.

I recently learned that Comcast overcharged me for months, which I reported to the FCC. Eventually, Microsoft contacted me because my computer was in jeopardy of crashing. For $149, Microsoft resolved the issue, added security protection and removed Comcast’s security protection. The charge also includes a year of technical support from Microsoft.

I want to be reimbursed $149 and a credit of $500 to my account for overcharging me, lying, making me wait at home on the phone for assistance and their inability to solve the problem.

Warren Lind, Delray Beach, Florida


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