Homeowner says Comcast caused computer problems

Homeowner says Comcast caused computer problems

Member complaint

I called Comcast in West Palm Beach, Florida, because two Norton security icons appeared on the bottom of my computer screen, and I wanted one removed. The representative I spoke to tried to help, but couldn’t solve the problem. He said he would have someone in another department call me. I didn’t receive a call, so I called back.

After speaking to multiple people and several attempts to fix my computer, the problem worsened. One person was rude and accused me of being forgetful because I’m a senior citizen.

I recently learned that Comcast overcharged me for months, which I reported to the FCC. Eventually, Microsoft contacted me because my computer was in jeopardy of crashing. For $149, Microsoft resolved the issue, added security protection and removed Comcast’s security protection. The charge also includes a year of technical support from Microsoft.

I want to be reimbursed $149 and a credit of $500 to my account for overcharging me, lying, making me wait at home on the phone for assistance and their inability to solve the problem.

Warren Lind, Delray Beach, Florida

Status

Penalty Box

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