Homeowner says Columbus moving company botched her move

Homeowner says Columbus moving company botched her move

Member complaint

I hired Integrity First Moving of Columbus to move furniture from my old house to my new one, only five miles away. The experience was awful.

I already moved some furniture my new house, they only had to move large furniture and a few odds and ends. I was originally quoted 1.5 hours to complete the entire job for $309. I said this didn’t seem accurate, but the owner assured me they were moving pros and could do this easily.

When the movers arrived, they changed the quote to 2.5 to 3 hours and I agreed to the extra charges. I did get concerned during the move about the helper. He was in his late 60s to mid 70s and almost fell down the stairs carrying stuff. I called the manager to express my concerns, but never got a call back. As hours passed, the head mover told me he’d have to go take a load to the new house and come back to finish because he didn’t bring enough pads to cover all the furniture. During trip two, my husband started helping to move things along, but again they had to take another load and come back for a third trip. I called again to complain to the manager, but again never got a call back. When they finally finished, they charged me for 12 hours and gave me a $220 fuel charge that I didn’t know about before. I owed over $1,000 for something that was supposed to cost around $300. I don’t feel I should have to pay for the 12 hours of labor because they forgot to bring proper supplies and lacked the staff to handle the work. They agreed to reimburse me for two hours, but I’m disgusted by the amount of time the move took. I’m appalled at their lack of customer service. I want a $236 refund for four hours of the move.

Erin Leonard, Mentor, Ohio

Status

Penalty Box

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