Homeowner says Columbia repair company didn’t fix dishwasher

Homeowner says Columbia repair company didn’t fix dishwasher

Member complaint

I hired Antonic Appliance Repair of Columbia, Maryland, to repair my dishwasher. After an initial repair by an Antonic employee, I called them again when the same problem occurred.

When I called on a Monday, I was told that a repairman would be out the next day. On Tuesday, I called to get a time frame and was told a repairman would arrive between 2 and 4 p.m. At 12:10 p.m., they called to ask if I was available in 20 minutes, as they had finished a previous job early. I told them I was out running errands and could be home in an hour. I was told a different repairman would be out later that afternoon.

When no one showed up by 5 p.m., I called and was told that they were having difficulty getting a repairman to come out because the services were under warranty, and as the repairman who had done the initial repairs was no longer working for Antonic, no one wanted to take the call because they would not get paid. I was referred to the owner, who assured me that he would get someone out to look the next day between 1 and 3 p.m.

No one showed up, so at 3:30, I again called Antonic to get some answers. The woman who answered said she knew of no appointment for me. I assured her that the person with whom I’d spoken to that morning — who I later found out to be the owner — had indeed scheduled a repair. She said she would check into it and call me back.

She did not call back, so in 30 minutes, I called again. She said they were unable to get a repairman to come out, but maybe they could the next day. I asked to speak to the owner. She said he was not in the office, but she would have him call me. He never did. I want a $254.08 refund.

Sandra Trapani, Woodbine, Maryland

Status

Penalty Box

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