Homeowner says Cleveland movers damaged furniture

Homeowner says Cleveland movers damaged furniture

Member complaint

I hired Moving Experts of Cleveland for a move. The move was scheduled, but because of circumstances with the job, they never completed the work because I asked them to leave.

They arrived to the move with a broken truck, no dolly, no truck ramp and no bungee cords. The lift gate only worked if they hit it with a hammer to make it go up and down. They moved things without covering them, so when they squeezed stuff through the door, it chipped, scratched and tore.

They also tried to raise my glass china cabinet and hutch into the truck, but when he hit the lift with the hammer, it bounced and my china cabinet flew forward. My son and I had to run underneath and hold it up. We could’ve been seriously hurt. I want a full refund and $1,465 in restitution to fix the damage to my belongings.

Lyn Charek, Brunswick, Ohio

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!