Homeowner says Chicago stereo repairman damaged receiver

Homeowner says Chicago stereo repairman damaged receiver

Member complaint

I hired Stereo Exchange of Chicago to repair my stereo receiver. At the time, it was working, but one channel would fade in and out. The bulbs in the lighted switches were also no longer working. The owner said the repair would be no problem. He quoted a price of $200 and asked for $60 upfront, which I paid.

He was supposed to take a few days, but he continued to extend the time for weeks and months, claiming the receiver continued to fail. He finally told me it was complete, but then missed the appointments for me to come pick it up. When I finally met with him, he told me the receiver had again failed.

I do not believe the receiver was ever working after he initially took it apart. I took it home and plugged it in, and the receiver began smoking and even the light bulbs he claimed to have replaced were smoking.

I now fear the stereo has been destroyed beyond repair. I would like my initial $60 refunded and for Stereo Exchange to pay for another repair shop of my choice to repair my receiver if possible.

Mel Alexander, Schaumburg, Ill.

Status

Penalty Box

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