Homeowner says Charlotte repair shop lost her lawn mower

Homeowner says Charlotte repair shop lost her lawn mower

Member complaint

I hired Sears Parts and Repair Center in Pineville, North Carolina, to sharpen the blade on my lawn mower, fix the key start, and figure out why a screw no longer fit the filter housing.

They called me and suggested I get the filter and spark plug replaced, but said nothing about the repairs I requested. I informed them that I already replaced the filter and the spark plug myself, and only want the services I requested.

When they called again, they said my battery was now dead. I used the lawn mower a couple of days before I took it in, and the battery was fine. They wanted to charge me for a new battery. I refused and asked them to give me my mower back.

I picked up the mower and they put it in my car. When I got home, I noticed that the mower wasn’t mine. It didn’t even have a key start. I called the repair shop and the corporate number many times with no resolution. They informed me they were looking for it. I still don’t have a usable mower. I want my mower back or a $400 reimbursement.

Phynese Lewis, Charlotte, North Carolina

Status

Penalty Box

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