Homeowner says Charlotte contractor built a flimsy fence
I contacted B&E Construction of Charlotte, North Carolina, to install 2,000 feet of fencing on my property. A couple weeks later, the work was started by someone I assumed was part of B&E Construction. It turned out be a subcontractor who was very rude, arrogant and incompetent.
When I checked to see how the job was going, there were some things that didn’t look right. There were posts that were loose in the ground and the wire was not strung tightly, among other things. I was very clear with my explanation on the work, but the lead guy wanted to make excuses and argue. He finally agreed to finish the work the way I had asked.
When the job was finished, I was in total shock. I called one of the owners and told him how horrible the fence looked. Some of the posts were loose, none of the braces were done correctly, the wire was not tight, the wire was on the inside of some posts and on the outside on other posts, they didn’t straighten up the posts as they had promised, they used the wrong size posts, and some of the posts had way too much distance between them.
One of the owners said he would send another contractor to fix all of the problems. He sent somebody out, but they didn’t fix any of the problems. I contacted the owners, and they agreed that the fence looked bad. Since then, I haven’t heard a word. I want a $1,150 refund for the cost of the labor, or for them to pay what it will cost another company to perform the repairs.
Erin Purser, Cherryville, North Carolina
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.