Homeowner says Centerville deck builder walked off job
I hired Buckeye Pros of Centerville, Ohio, to demolish and replace a deck. They said it would require a six-man team to complete the job in two days. We agreed on a $5,885 contract, and I paid half upfront.
Nobody showed up on the first day they were to work. On the second day, a two-man team showed up at noon and tore down the deck, leaving the debris in a pile in the yard. They told me they’d return the next day to begin construction of the new deck and remove the debris. Then I got a text message saying that the base structure wasn’t included in the contract, and they needed an additional $1,300. I agreed to this. The next day, I received a text message that they were on their way, but they never showed up. This happened two days in a row.
Late on the third day, a subcontractor arrived and tore out a few remaining posts. He then told me the company wasn’t paying for the materials and wanted him to pay for it, despite the fact that the company had been paid half the contract. I informed the company that I was firing them.
I want a refund of $2,302.54.
Randall Byrne, Powell, Ohio
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.