Homeowner says Cary remodeler won’t honor roofing warranty

Homeowner says Cary remodeler won’t honor roofing warranty

Member Complaint

I purchased a Big Deal for Elite Home Preservation of Cary, North Carolina, to install a new shingle roof with a warranty.

The roof began leaking a few months later. I contacted them asking that they uphold the warranty, but they have yet to respond.

I want them to repair the leak and any other damage per my warranty.

Jonathan Yu, Raleigh, North Carolina


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!